TERMS & CONDITIONS

Thank you for visiting White Flow.
We pride ourselves on providing exceptional customer service and products
of the highest quality. Should you have any queries about our terms and
condition or about an order, please feel free to contact us at
info@whiteflow.nl.  
Please note that by browsing our website or placing an order via the White
Flow Shop you are bound by the following terms and condition.
Please read them carefully before placing your order.

ORDERS & PRODUCTION TIME
We are a custom made to order business. All orders are subject to
acceptance and availability of those prints which form part of a limited
edition series (we endeavor to ensure all products listed on our website are
available).
We estimate production time of up to 4 days for unframed prints, and
between 3-4 weeks for framed prints. Should you require your art more
immediately please contact info@whiteflow.nl

PRICING
We reserve the right to change pricing at our discretion and without notice.
Prices for items are fixed once your order has been confirmed.
Shipping or delivery charges are calculated and listed in the order
confirmation at the time of purchase.

PAYMENTS & SECURITY
Payments made via the White Flow website are processed using a third
party payment gateway. We do not collect or record any credit card details
you may provide when purchasing products from our website.

DUTIES & TAXES
Please be aware that any items shipped internationally may incur additional
fees and duties levied by customs. As the recipient of the item, you are
responsible to pay any of the taxes and duties levied by the country you are
shipping to. Your package will not be released from customs until these
payments are made. White Flow is unable to advise how much these duties
will cost, please ensure you aware of the cost of these fees before you
make your purchase.

RETURN & EXCHANGES
We are committed to providing our customers with products of the highest
quality. All of our products are printed and framed on order, so please

select your products carefully, as there are no refunds or exchanges for a
change of mind. If you would like to amend your order please email us at
info@whiteflow.nl.

FAULTY ITEMS & DAMAGES
All items are thoroughly checked before sending and packaged with care. In
the unfortunate event that an item arrives damaged through the delivery
process, please contact us at info@whiteflow.nl to organise for the item to
be returned and a replacement organised.
Damaged goods must be returned within 7 days and notified in writing
within 24 hours of receipt.

PRIVACY
When you purchase something from our store, as part of the buying and
selling process, we collect the personal information you give us such as
your name, address and email address. When you browse our store, we
also automatically receive your computer’s internet protocol (IP) address in
order to provide us with information that helps us learn about your browser
and operating system.
Email marketing (if applicable): With your permission, we may send you
emails about our store, new products and other updates.

CONSENT
When you provide us with personal information to complete a transaction,
verify your credit card, place an order, arrange for a delivery or return a
purchase, we imply that you consent to our collecting it and using it for that
specific reason only. If we ask for your personal information for a secondary
reason, like marketing, we will either ask you directly for your expressed
consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind; you may withdraw your consent
for us to contact you, for the continued collection, use or disclosure of your
information, at any time. Any personal information that you provide to us will
not be released, sold or rented to any entities or individuals outside of White
Flow.